Privacy Policy

Effective: September 28, 2026

1. Introduction

AppXen ("we," "us," "our") operates the appxen.ai website and the AppXen Platform software, which is delivered through AWS Marketplace and runs entirely within your own AWS account. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Services.

By using our Services, you consent to the practices described in this policy. If you do not agree, please do not use the Services.

2. Information We Collect

Support Correspondence

If you contact us for support, sales, or any other reason, we collect the information you provide, such as your name, email address, and the contents of your message.

Website Analytics

We may collect IP addresses, browser type, device information, and access timestamps when you interact with the appxen.ai website. This is used for security, abuse prevention, and understanding aggregate site usage. See "Cookies and Tracking" below.

Payment Information

We do not collect payment details. Purchases are made through AWS Marketplace and billed by AWS.

What We Do Not Collect

The AppXen Platform software runs entirely within your own AWS account, using your own AWS resources. We do not receive, meter, or monitor the requests, documents, or model tokens the software processes, and we do not receive your AWS Account ID or any other data as part of your AWS Marketplace subscription — that relationship is between you and AWS.

3. How We Use Your Information

We use collected information for the following purposes:

  • Service Delivery — Operating and maintaining the appxen.ai website
  • Support — Responding to your requests and troubleshooting issues
  • Security — Detecting and preventing fraud, abuse, and unauthorized access to our website
  • Improvement — Analyzing aggregate website usage patterns to improve our site and communications
  • Communication — Responding to your inquiries and, if you opt in, sending product updates

4. Data Sharing

We do not sell your personal information to third parties. We share data only with:

  • Amazon Web Services — For hosting the appxen.ai website (S3 and CloudFront). AWS separately bills your AWS account for the AppXen Platform software you run under the AWS Marketplace listing; that billing relationship is between you and AWS, and AppXen is not a party to the data it involves
  • Google Fonts — The appxen.ai website loads its typefaces from Google (fonts.googleapis.com and fonts.gstatic.com). Your browser fetches them from Google directly, so Google receives your IP address and browser details when a page loads

We may also disclose information if required by law, legal process, or government request, or to protect the rights, safety, or property of AppXen, our users, or the public.

5. Data Security

We implement reasonable security measures to protect the limited data we handle:

  • Encryption in transit (TLS 1.2+) for the appxen.ai website
  • Access to support correspondence limited to AppXen staff
  • No customer account, usage, or billing data held — the AppXen Platform software and the data it processes stay within your own AWS account

No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention and Deletion

We retain support correspondence for as long as necessary to resolve your inquiry and for our own business records. Website analytics data is retained only in aggregate, non-identifying form. We do not collect account, usage, or billing data, so there is none to retain.

7. Cookies and Tracking

Our website uses minimal cookies necessary for service operation:

  • Preference cookies — To remember your settings on appxen.ai

We do not use third-party advertising trackers. We may use privacy-respecting analytics to understand aggregate usage patterns.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access — Request a copy of the personal data we hold about you
  • Correction — Request correction of inaccurate or incomplete data
  • Deletion — Request deletion of your personal data, subject to legal retention requirements
  • Export — Request your data in a portable, machine-readable format
  • Objection — Object to certain types of data processing

To exercise any of these rights, contact us at support@appxen.ai. We will respond within 30 days.

9. International Data Transfers

The appxen.ai website is hosted on AWS infrastructure in the United States (us-east-1 region). By using the website, you consent to the transfer and processing of your data in the United States. The AppXen Platform software runs in your own AWS account, in the AWS Region you launch in (US East (N. Virginia) at launch).

10. Children's Privacy

The Services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 16, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Effective" date. Your continued use of the Services after changes take effect constitutes acceptance of the revised policy.

12. Contact

If you have questions or concerns about this Privacy Policy, contact us at:

AppXen
Email: support@appxen.ai
Web: appxen.ai