Terms of Service

Effective: September 28, 2026

1. Agreement to Terms

By accessing or using AppXen services ("Services"), including the AppXen website at appxen.ai and the AppXen Platform software delivered through AWS Marketplace and run in your own AWS account, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Services.

"AppXen," "we," "us," and "our" refer to AppXen, the licensor of the AppXen Platform software. "You" and "your" refer to the individual or entity accessing or using the Services.

2. Service Description

AppXen provides AI agent and MCP (Model Context Protocol) server infrastructure deployed on AWS. Our products include:

  • AppXen Platform (MCP Gateway Pro, RAG Engine, Agent Orchestrator and the AppXen Console, delivered as an AWS Marketplace appliance)

Product availability may vary.

3. Account Registration

Accounts and users are created and managed entirely within your own deployment of the AppXen Platform software, on your own AWS infrastructure. AppXen does not create, store, or have access to your account credentials. You are solely responsible for provisioning accounts, securing credentials, and managing access within your deployment.

4. Acceptable Use

You agree not to:

  • Use the Services for any unlawful purpose or in violation of any applicable law
  • Attempt to circumvent rate limits, authentication, or security mechanisms
  • Interfere with or disrupt the integrity or performance of the Services
  • Reverse engineer, decompile, or disassemble any part of the Services
  • Use the Services to transmit malware, spam, or other harmful content
  • Resell or redistribute the Services without written authorization
  • Exceed the API rate limits configured on your appliance

AppXen reserves the right to terminate your license to use the Services for a violation of these Terms, as described in Section 12 (Termination), in addition to any other remedies available to us; because accounts and users exist solely within your own deployment, we have no ability to suspend or terminate any account directly.

5. API Usage and Rate Limits

API access is subject to rate limits configured on your appliance. Exceeding rate limits may result in throttled requests. The default limits and how to change them are described in the product documentation; you control the limits in effect on your own appliance.

6. Subscriptions and Billing

AppXen products are delivered as software appliances through AWS Marketplace and run entirely within your own AWS account. Fees are set by the Marketplace listing and billed by AWS to your AWS account per instance-hour, or per year under the annual option, under the AWS Marketplace terms. AppXen does not process payments, does not issue invoices, and does not meter or receive your request, storage, or token usage data. Prices are subject to change with 30 days' prior notice via the Marketplace listing. Failure to pay AWS may result in suspension of your AWS Marketplace subscription.

7. Intellectual Property

The Services, including all software, APIs, documentation, trademarks, and content, are owned by AppXen and protected by intellectual property laws. These Terms do not grant you any rights to our intellectual property except the limited right to use the Services as described herein.

You retain all rights to your data and content that you process through the Services.

8. Data Ownership

You retain full ownership of all data you submit to or process through the Services ("Your Data"). We do not claim any intellectual property rights over Your Data. AppXen does not receive or have access to Your Data; it stays in your own AWS account, as described in our Privacy Policy.

9. Service Availability

The AppXen Platform software is provided "as is," without warranty of any kind, express or implied, including the warranties of merchantability, fitness for a particular purpose, and non-infringement. Because the Software runs entirely within your own AWS account, its availability, performance, and uptime depend on your own AWS infrastructure and configuration, which AppXen does not operate, monitor, or guarantee.

We are not liable for downtime or service interruptions caused by your own AWS infrastructure or configuration, internet outages, AWS-side issues, force majeure events, or actions by third parties.

10. Limitation of Liability

To the maximum extent permitted by applicable law, AppXen shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising out of or related to your use of the Services.

Our total aggregate liability for any claims arising from or related to these Terms or the Services shall not exceed the amount you paid to AppXen directly in the twelve (12) months preceding the claim (or, if you paid AppXen nothing directly because fees were billed by AWS under Section 6, one hundred US dollars ($100)).

11. Indemnification

You agree to indemnify, defend, and hold harmless AppXen and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable attorneys' fees) arising out of or related to your use of the Services, your violation of these Terms, or your violation of any rights of a third party.

12. Termination

You may terminate your use of the Services at any time by deleting the CloudFormation stack created by the AWS Marketplace listing or cancelling your AWS Marketplace subscription. We may terminate your license to use the Services if you violate these Terms, with notice where practicable; because we do not operate your deployment, this is a termination of your license, not an action taken against your running instances.

Upon termination, your right to use the Services ceases immediately. Your data remains in your own AWS account, under your own control, and is unaffected by termination of this license — you are responsible for its retention or deletion.

13. Modifications to Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page and updating the "Effective" date. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved in the state or federal courts located in Delaware.

15. Contact

If you have questions about these Terms, contact us at:

AppXen
Email: support@appxen.ai
Web: appxen.ai